Disability Support Northern Beches | Tailored Complex Care

Complex Personal Care and Disability Support Services

Servicing Sydney’s Northern Beaches and North Shore since 2019.

Expert care for high medical and physical needs.

Complex Care and Disability Support provides specialised assistance for individuals with higher medical or physical needs that require trained professionals to deliver safe, skilled, and respectful care. These services go beyond everyday routines, requiring experience, attention to detail, and a genuine understanding of each person’s individual goals and circumstances.

At My Ability Angel, our dedicated Complex Care and Disability Support team is made up of qualified, compassionate professionals who take the time to understand your unique health and personal needs. We work closely with families, allied health specialists, and medical practitioners to ensure every aspect of your care is coordinated and delivered to the highest standard, providing consistent, person-centred support that promotes safety, dignity, independence, and peace of mind at home and in the community.

How we can help

Clinical support tasks such as catheter or stoma care, PEG feeding, and CPAP or BiPAP support
Medication management for complex regimens
Health condition support including seizures, diabetes, or dysphagia
Specialist manual handling and transfers with hoists or specialised equipment
Behaviour support in line with approved Behaviour Support Plans

Dignified and compassionate support.

Tailored disability support services.

Expert care for complex needs.

Our Complex Personal Care and Disability Support services can be provided regularly or as needed, with care tailored to your medical requirements, lifestyle, and goals. We take the time to understand your needs so you receive the right level of skilled support while maintaining your independence and peace of mind.

If you’d like to learn more about how we can assist with complex medical or physical care needs, contact us today to discuss a personalised care plan.

Clinical Support Tasks
Specialist assistance with catheter or stoma care, enteral (PEG) feeding, and CPAP or BiPAP machine support.

Medication Management
Monitoring, administering, or recording complex medication regimens that go beyond simple reminders.

Health Condition Support
Monitoring and responding to conditions such as seizures, dysphagia, diabetes, or autonomic dysreflexia.

Specialist Manual Handling and Transfers
Safe transfers requiring hoists, specialised equipment, or tailored mobility strategies designed with allied health input.

Behaviour Support
Care delivered in line with approved Behaviour Support Plans to ensure safety and well-being.

Care that is tailored to your requirements, lifestyle and goals.

Our disability support staff and carers.

At My Ability Angel, our qualified and compassionate team provides complex care and disability support with professionalism and respect. We’re dedicated to ensuring safety, dignity, and wellbeing, offering help with personal care, mobility, medication management, and specialised health needs.

We are registered NDIS service providers

As a registered NDIS provider and accredited My Aged Care (CHSP) organisation, our “Ability Angels” deliver high-quality in-home support that’s person-centred, consistent, and designed to help you live well at home and stay connected to your community.

Who is eligible for the NDIS?

You must be under 65, live with a permanent and significant disability, and be an Australian citizen, permanent resident or Protected SCV holder.

What supports does the NDIS fund?

Supports include daily supports such as personal care, transport, community access, allied health supports, household tasks, and more, all based on your individual goals and support needs.

What is an NDIS Plan?

It’s a document that outlines your goals, approved supports, and funding, usually reviewed every 12 months.

How do I apply for the NDIS?

Start by completing the Access Request Form with supporting medical evidence. Local Area Coordinators (LACs), family members, service providers, support coordinators, and advocates can help with the process.

What if I disagree with an NDIS decision?

You can request an internal review or escalate your concern to the AAT (Administrative Appeals Tribunal). Advocacy services are available to support you through the process.

A qualified and compassionate team.

More information

At My Ability Angel, we do more than provide support. We build relationships based on trust, respect and genuine care. We are a locally owned and values-driven team based in the Northern Beaches, proudly supporting people with disability and elderly Australians to live life their way. We believe in delivering services with heart that is personalised, consistent, and always with kindness. Whether you’re looking for everyday support or specific assistance, we’re here for you.

Should you have any questions, don’t hesitate to get in touch or book a free in-home consultation.

Frequently Asked Questions

Are your staff qualified for high intensity care?

Yes. All Complex Care workers complete accredited training aligned with the NDIS High Intensity Support Skills Descriptors and receive regular supervision. Staff also complete refresher training every 12 months to ensure safe, up-to-date practice.

Can I choose who supports me with these tasks?

Absolutely. We aim to match you with the right worker based on your needs and preferences, including gender, language, and experience wherever possible.

Can you assist with CPAP or BiPAP machines or enteral feeding?

Yes. Our staff are trained in both and can provide safe support in line with your approved care plan.

Is this service available on weekends or public holidays?

Yes. We offer Complex Care 7 days a week, including after-hours and public holidays, providing essential services to ensure the safety and wellbeing of our clients.

What happens if my needs change?

We will review your care needs and adjust your service accordingly. You will always be consulted before any changes are made to your support.

What is not included in this service?

Acute or Emergency Medical Treatment: Complex Care does not replace hospital or emergency services. Clients must seek urgent medical care when required.

Diagnosis or Prescribing: Support workers and nurses cannot diagnose conditions or prescribe or change medications. This must be managed by a doctor or specialist.

Surgical or Invasive Procedures: Operations, intravenous therapy (outside approved clinical plans), or invasive procedures are not provided in a home care setting.

Heavy Domestic Work: Deep cleaning, home renovations, or moving heavy furniture.

Unsafe or High-Risk Tasks: Anything that may put the client or worker at risk (e.g., using broken equipment, climbing ladders, or heavy lifting beyond safe practice).

Services for Household Members: Complex Care is provided only for the participant with assessed needs, not for other household members.

Non-Care Related Services: Tasks such as managing personal finances, legal matters, or unrelated errands are not part of Complex Care.

Who is eligible for this service?

NDIS participants.
Available for self-managed, plan-managed and agency-managed plans.
Individuals approved for services under the Commonwealth Home Support Program (CHSP).
Privately funded clients with a disability or elderly adults living at home.
Ideal for participants who need reliable and supportive transport to maintain independence and access to daily life activities.

Free consultation

Do you want to remain living comfortably and safely at home? Talk to us about our tailored homecare services.

Book a free consultation to discuss your needs. We'll listen to your goals and explain how we can make life at home and in the community easier, safer, and more enjoyable. Your family is always welcome to be part of the conversation, so together we can create a home care service that gives you the support, independence, and peace of mind you deserve.

Get in touch today and let’s start building the care and support you need to keep living well at home.

Telephone: 02 9981 1924 | info@myabilityangel.com.au

Our service areas

Northern Beaches: Manly, Fairlight, Balgowlah, Balgowlah Heights, Clontarf, Seaforth, North Balgowlah, Manly Vale, Brookvale, Queenscliff, Freshwater, Curl Curl, Dee Why, North Curl Curl, Collaroy, Collaroy Plateau, Narrabeen, North Narrabeen, Wheeler Heights, Cromer, Beacon Hill, Narraweena, Allambie Heights, Forestville, Frenchs Forest, Belrose, Killarney Heights, Terrey Hills, Duffys Forest, Ingleside, Bayview, Church Point, Mona Vale, Warriewood, Elanora Heights, Newport, Bilgola, Bilgola Plateau, Avalon Beach, Clareville, Whale Beach, and Palm Beach.

Lower North Shore: Artarmon, Cammeray, Chatswood, Chatswood West, Crows Nest, Cremorne, Cremorne Point, Greenwich, Kirribilli, Lane Cove, Lane Cove North, Lane Cove West, Lavender Bay, Longueville, McMahons Point, Milsons Point, Mosman, Neutral Bay, Northbridge, North Sydney, Naremburn, Riverview, St Leonards, Waverton, Willoughby, Willoughby East, and Wollstonecraft.

Upper North Shore: Asquith, Berowra, Berowra Heights, Berowra Waters, Brooklyn, Cowan, Hornsby, Hornsby Heights, Mount Colah, Mount Kuring-gai, Waitara, Wahroonga, Warrawee, Turramurra, North Turramurra, South Turramurra, Pymble, West Pymble, Gordon, Killara, East Killara, Lindfield, East Lindfield, Roseville, Roseville Chase, and Chatswood West.

Please note: Depending on staff availability, we may not be able to service some areas of the Upper and Lower North Shore. Contact our team for more information.

Home Care Services

Disability Support Northern Beaches