Standard CHSP Contributions
Domestic Assistance & Transport Fees
We set our fees in accordance with the CHSP Program Manual. These are our current client contributions:
- Domestic Assistance (e.g. Cleaning, Shopping): $15 per hour
- Transport (0–10 km): $10 each way
- Transport (10–20 km): $15 each way
All services require a 2-hour minimum
A full service fee applies for cancellations within 24 hours
Fees are billed monthly in arrears and can be paid via Direct Debit, Credit Card, Centrepay or Bank Transfer
CHSP Client Contribution Policy
Client Contribution Framework
The CHSP Client Contribution Framework outlines the principles for service providers to adopt in setting and implementing their own client contribution policy, with a view to ensuring that those clients who can afford to contribute to the cost of their care do so, whilst protecting those most vulnerable.
Policy Principles
Consistency
All clients who can afford to contribute to the cost of their care should do so. Client contributions will not exceed the actual cost of service provision.
Transparency
We are transparent regarding our service fees and advise CHSP clients of any client contributions payable. This includes making this policy publicly available and ensuring it is explained to all new and existing CHSP clients. Clients will be given at least 30 days’ notice of any changes to our Fee Schedule or Contribution Policy.
Fairness
We take into account each client’s capacity to pay, and no client who is unable to contribute will be disadvantaged. Contributions should not exceed the actual cost of service delivery. We also consider factors like partnered clients, compensation payments, and bundled services.
Sustainability
CHSP is a subsidised program. We are required to seek a reasonable contribution from clients to help ensure ongoing service delivery and allow us to expand the support we offer.
Hardship
If you’re unable to pay, you can access our CHSP Financial Hardship Procedure. Approved reductions or waivers are reviewed annually, in line with your care plan and service agreement.
Reporting
We are required to report the dollar amount collected from client contributions.
Couples Receiving CHSP Services
When living with a partner or another person, contributions apply to the CHSP client only.
If both are clients, they will not be charged twice for mutually shared services (e.g. 1 hour of Domestic Assistance = 1 fee).
However, if receiving individual services, each client may be asked to contribute separately.
Multiple Services Access (Bundling)
Clients accessing multiple CHSP service types (e.g. domestic assistance, respite, social support) are required to contribute to each.
If receiving more than one service type in a single visit, a single contribution applies.
Tolls or parking for transport services are the client’s responsibility.
Compensation Payments
If a client receives compensation meant to cover care costs, full service cost will be requested. We’ll work with you to claim funds appropriately, allowing CHSP subsidies to support those in greater need.
Invoicing & Payment Methods
Clients are invoiced monthly. Payment options include:
- Direct Debit
- Credit Card
- Centrepay
- Electronic Transfer (Direct Deposit)
All payments are made in arrears.
Non-Payment of Fees
If payments are over 30 days overdue without prior arrangement, we’ll contact you to understand the reason.
We may propose payment in instalments or a reduction depending on your situation.
You’ll always be informed of your right to appeal or engage an advocate.
If payment is not made within 45 days, and no solution is reached, services may be paused at the Managing Director’s discretion.