Last updated: August 2025
At My Ability Angel, we are committed to protecting your privacy and handling your personal information with transparency, care, and integrity. This Privacy Policy outlines how we collect, use, store and share your personal information, in compliance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).
1. What Information We Collect
We may collect personal and sensitive information including:
- Full name, address, phone number, email
- Date of birth and gender
- NDIS and Aged Care number and plan details (where applicable)
- Medical, health or disability-related information (with consent)
- Emergency contact details
- Payment and billing information
- Any other information you or your authorised representative provide
2. How We Collect Your Information
We collect information:
- Directly from you via our website forms, phone calls, or in-person meetings
- From your authorised representative (e.g. family member, support coordinator)
- Through third-party referral partners (with your consent)
3. Why We Collect Your Information
We collect and use this information to:
- Provide you with tailored support services
- Communicate with you about appointments and updates
- Manage our operations and improve our services
- Comply with legal and funding body requirements (e.g. NDIS, CHSP)
- Process payments and manage billing
4. How We Store and Protect Your Information
We store personal information in secure electronic systems and take all reasonable steps to protect it from misuse, loss or unauthorised access. Only authorised staff can access your information.
5. Disclosure of Information
We may disclose your information:
- To NDIS, My Aged Care, or other regulatory bodies (as required by law)
- To our trusted staff and service partners delivering care to you
- To third parties where legally required or with your explicit consent
We will never sell your information to third parties.
6. Access & Correction
You may request access to or correction of your personal information at any time by contacting us. We will respond to your request within a reasonable timeframe.
7. Complaints
If you believe your privacy has been breached, please contact us and we will take your concerns seriously. You can also contact the Office of the Australian Information Commissioner (OAIC).
8. Contact Us
For any privacy-related enquiries:
Telephone: +61 2 9981 1924
Email: info@myabilityangel.com.au